SHIPPING POLICY
All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Shipping charges for your order will be calculated and displayed at checkout.
Orders will be shipped via Australia Post and will include tracking. The delivery timeframe for this is up to 6 business days depending on your location.
Please note: Shipping timeframes may vary due to circumstances beyond our control. If you need your order quickly, we recommend choosing the “Express Post” option at checkout.
More information re estimated delivery times and possible delays can be found here.
Shipping charges for international deliveries will be calculated and displayed at checkout.
Orders will be shipped by Australia Post (Standard Delivery) and will include tracking. The delivery timeframe will depend on your location.
The following delivery timeframes are estimates only.
- NEW ZEALAND
- UNITED KINGDOM
- EUROPE
- UNITED STATES
- CANADA
- JAPAN
- 8-10 business days
- 6-12 business days
- 8-12 business days
- 6-10 business days
- 6-10 business days
- 6-10 business days
- 4-8 business days
- 4-8 business days
- 6-10 business days
- 4-8 business days
- 6-10 business days
- 4-8 business days
More information on international delivery times and potential delays can be found here.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Urban Pixel co is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days (domestic) or 14 days (international) of receiving your shipping confirmation email, please contact me at kerri@theurbanpixelco.com with your name and order number, and I will look into it for you.
You can use the following Australia Post link to track your item.
We accept returns up to 30 days after purchase, (if the item is unused and in its original packaging), and will refund the full order amount minus the initial shipping costs which are non-refundable. Return shipping costs are payable by you, the customer.
In the event that your order arrives damaged in any way, please email me as soon as possible at kerri@theurbanpixelco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
More detailed information about our Refunds & Returns Policy can be found here.
If you have any further questions, please don’t hesitate to contact me at kerri@theurbanpixelco.com.